Frequently Asked Questions

At Saraurku we offer unique community-based tourism experiences, connecting you with the traditions, culture and landscapes of Ecuador. Our tours support the sustainable development of local communities and allow you to participate in authentic activities that preserve their cultural identity.

Our packages include private transportation throughout the tour, lodging in hotels and local communities, meals specified in the program, certified local guides, entrance fees to archaeological sites and cultural activities.

Not included are international or domestic flights, travel insurance, tips, alcoholic beverages, activities not mentioned in the itinerary and personal expenses.

You can add additional days, include specific activities or visit sites of interest. Simply fill out the reservation form and add a message or contact us directly, and we will design a tour tailored to your interests.

To confirm your reservation, we require a 50% deposit. Cancellations made more than 45 days prior to the trip start date are eligible for a refund minus an administrative fee. Cancellations 45 days or less prior to departure are non-refundable. We recommend that you purchase travel insurance.

Citizens of most countries, including the United States, Canada and Europe, do not need a visa for stays of up to 90 consecutive days. We suggest you check the specific requirements for your nationality before traveling.

We recommend wearing comfortable, layered clothing to adapt to the changing weather. Sturdy hiking shoes, a raincoat, sunscreen, insect repellent and a hat or cap are essential.

Yes, our tours are suitable for families. We offer activities that can be enjoyed with children and make adaptations when necessary to ensure their comfort and safety.

Yes, we have certified guides who speak Spanish and English. Please let us know in advance if you need a guide in another language.

You can easily book by filling out our online booking form or by contacting us directly. Once confirmed, we require a 50% deposit to secure your place.

We can accommodate most dietary needs, such as vegetarian, vegan or food allergy options. Please indicate this at the time of booking.

If your flight is delayed, contact us immediately to coordinate the necessary adjustments to your transportation or itinerary.

We accept payment by bank transfer, credit card and other secure methods. We will provide you with instructions when you confirm your reservation.

We do not include travel insurance. Furthermore, we recommend purchasing coverage that includes medical emergencies, cancellations and other unforeseen events.

Some regions, such as Quito and the Andes, are at high altitude. Take time to acclimatize, stay hydrated and avoid strenuous activities during the first 24-48 hours.

Our tours work directly with local communities, supporting their economy and preserving their cultural heritage. In addition, we prioritize sustainable practices to minimize environmental impact in all our activities.